Last updated: 16 August 2026
Hie Craft respects your privacy and is committed to handling your personal information responsibly. This policy explains what information may be collected when you use the Hie Craft website and how it may be used.
1. Information We Collect
When you place an order, contact us, request a custom order or otherwise interact with Hie Craft, we may collect information such as:
- Your name
- Email address
- Delivery and billing information
- Contact details
- Order and purchase information
- Information you provide when contacting us about products or custom orders
Please only provide information that is necessary for us to provide our services to you.
2. How We Use Your Information
Your information may be used to:
- Process and fulfil your orders
- Arrange delivery
- Respond to enquiries
- Discuss and manage custom orders
- Provide customer support
- Handle faulty, damaged or warranty-related issues
- Improve your experience on the website
- Maintain the security and functionality of the website
3. Payment Information
Payments may be processed through third-party payment providers. Hie Craft does not need to store your full payment card details when payment is processed securely by the relevant payment provider.
4. Cookies
The Hie Craft website may use cookies and similar technologies to help the website function properly and provide a better browsing experience.
Cookies may be used to:
- Remember preferences
- Keep essential website functions working
- Understand how visitors use the website
- Improve website performance and functionality
You can manage or disable cookies through your browser settings. Some website features may not work correctly if essential cookies are disabled.
5. Third-Party Services
Some website functions, such as payment processing, delivery services, analytics or other technical services, may involve trusted third-party providers.
These providers may process information only as necessary to provide their services and may have their own privacy policies.
6. Keeping Your Information Secure
Hie Craft takes reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support and meeting applicable legal or accounting requirements.
8. Your Privacy Rights
Depending on applicable UK data protection law, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of your information.
If you have a question about how your information is handled, please contact Hie Craft.
9. Changes to This Policy
This Privacy & Cookie Policy may be updated from time to time to reflect changes to the website, services or legal requirements. Any updated version will be published on this page.
10. Contact
If you have any questions about this Privacy & Cookie Policy or how Hie Craft handles your information, please get in touch through the contact details provided on the website.
Important: Your uploaded Hie Craft documents do not contain an existing Privacy & Cookie Policy or details of the site’s actual cookie tools, analytics providers, payment processor, legal business entity, retention periods, or data controller information. I have therefore kept those areas general rather than inventing specific services or legal details.